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Frequently Asked Questions

What troubles do you always face when using mechanical lock? Forgot the key? Have to find the key before leaving house? Too many keys? Forgot if locked the door? Have to turn many circles to lock / unlock the door? Don’t worry, we have better options for you! Digital door locks provide a low cost, easy to install security solution for buildings that require a reliable means of access control but where the allocation of keys or cards is unpractical due to the volume of people entering and exiting the building.

Tuchware is the fastest growing Indian brand in Digital Locking Industry. We are developing highly secure, simply beautiful and low cost locking solution to make Digital Locking Systems accessible to every household and commercial building.

Digital Locking System comes with various options like RFID cards,
Fingerprint, Codes, Mobile App and mechanical keys. The locks are designed specifically for its use whether for house, hotel or office. For more details and solution for your requirement please contact our team. Click Here.

Digital Locking System may appear expensive on a first look compared to the traditional lock and key system, However, the system is much cost efficient compared to its benefits. Do you know the pay back period of a complete hotel locking system is less than 2.5 years? Our experts might help you in designing a locking system with energy saving solution with pay back period
as low as 2 years and then the energy saving cost adds your profit every year.

We have more than 200+ Solution Experts in India. Please click here to see the list and contact details or you can mail us at We are listening all the time.

We have more than 200+ Solution Experts in India. Please click here to see our complete product portfolio or visit You can also buy our products from all leading E-commerce websites.

Our products are easy to install and comes with an installation manual. You can do it yourself without any prior experience. However, we are always available to help you out.

Our products come with a do it yourself installation manual. However, a carpenter can make the work easier for you. Reach any of our Solution Expert in your area and he will provide you compete support installation. You can also find our installation videos at under Resources section.

Our locks are compatible with all average wooden doors available in the market. For a complete and detailed size chart Click Here.

Radio-frequency identification (RFID) uses electromagnetic fields to automatically identify and tracktags attached to objects. The tags contain electronically stored information. Passive tags collect energy from a nearby RFID reader’s interrogating radio waves.

Near-field communication (NFC) is a set of communication protocols that enable two electronic devices, one of which is usually a portable device such as a smartphone, to establish communication by bringing them within 4 cm (1
1⁄2 in) of each other.

NFC devices are used in contactless payment systems, similar to those used in credit cards and electronic ticket smart cards and allow mobile payment to replace or supplement these systems. This is sometimes referred to as NFC/CTLS (contactless) or CTLS NFC. NFC is used for social networking, for sharing contacts, photos, videos or files. NFC-enabled devices can act as electronic identity documents and keycards. NFC offers a low-speed
connection with simple setup that can be used to bootstrap more capable wireless connections.

Most apartments locks are standalone units. If you need them to be operated from Mobile App then a compatible WiFi router is required. For commercial solutions like Hotel Locking Solutions you also requie an encoder to write key cards, software to manage bookings and data collector card to keep records and energy saving switches. For detailed analysis of your requirement please get in touch with any of our Solution Experts.

It depends completely up on you. Digital locks come with a variety of
unlocking options like key card, code, fingerprint, Mobile app etc. You can choose one or combination of any of the above from our catalogue of products as per your choice.

Z-Wave is a wireless communications protocol used primarily for home automation. It is a mesh network using low-energy radio waves to communicate from appliance to appliance, allowing for wireless control of residential appliances and other devices, such as lighting control, security systems, thermostats, windows, locks, swimming pools and garage door openers. Like other protocols and systems aimed at the home and office automation market, a Z-Wave system can be controlled via the Internet from a smart phone, tablet or computer, and locally through a smart speaker, wireless keyfob, or wall-mounted panel with a Z-Wave gateway or central control device serving as both the hub controller and portal to the outside.

All Tuchware products are covered by a 3 years warranty.

Tuchware warranty covers all manufacturing defects and malfunctions excluding physical damages and moisture related complaints.

Tuchware offers a full range of in-room hospitality accessories and solution,which include hotel lock,smart card,encoder,energy saver,electric room no. display,access controller,lift controller,safe box and so on.We aim to provide modern electronic security technology to the hospitality industry and facilities. Each product is designed to meet our customer’s need for security and convenience.
A Digital Hotel Locking Solution is a system which provides a card based luxury locking system which helps in data management, access control, guest security and energy saving of the hotel. The system adds to the luxury of the hotel and saves energy of the hotel which.

Tuchware offers convenient card lock systems for hotels, motels,
dormitories and residence which include Cylindrical and Mortise latch options available in RFID Smart Card lock technologies. the advantage of RFID hotel locks:
1. Standalone installation (no wires required)
2. Reading technology: contact-less RFID (ISO1443A)
3. Unlimited masterkeying potential
4. Non-volatile memory: records last 400 openings including date, time and
card user
5. Deadbolt operates by a thumb-turn inside the room for added guest privacy
& security
6. Programmable to customer needs: office mode, free passage, etc. 7.LED’s
to include the lock status including a low battery warning

A Digital Hotel Locking System costs a little above the traditional mechanical locks however when combined with energy saving switches, it not only helps in adding a luxury experience to the customers but also provides additional revenue for the hotel in terms of energy saving.

The payback period of a Digital Hotel Locking System ranges from 1.5 to 2.5 years. Please get in touch with our nearest Solution Expert to know your project cost and payback period.

Our Hotel Management Software is free with our system and is able to manage all the aspects of Hotel Management and can also integrate with oher third party property management systems.

Yes. For a list of compatible softwares please click here or mail us at


An encoder is used to Read and program the smart lock,match the
management software to issue cards,cancel card,set cards and so on.
1. External, small, fast, stable performance, low failure rate.
2. Quality ABS plastic, fixed place robust and practical.
3. Directly from computer standard USB interface to take power,don’t need other power supply.

Energy saver(special type) can be programmed for a selected room or valid time,so it works only with RFID cards of that room in valid time. That means that if a guest wants to use any other card or doesn’t in valid time it won’t work. This is a great contribution to energy saving because when a guest leaves the room and take RFID card out of card holder that turns off all the lights or air conditioning in the room and unnecessary energy consumers.
1、Panel color: Our standard color is white, other customized color need extra
cost. We can do any color you specify.
2、Words on the panel: We can put any language words on the panel per your
request for free. The color of the words is black.
3、Getting power with RFID guest card
4、Light on the switch to show “on” status
5、Once the switch is broken, internal relay still keeps connecting status to
provide power for room
6、Steady output voltage, simply installation.
7、Automatically power off with 15 seconds delay after removing out the card

Data Collector is a Mifare card used to collect the unlocking records from the lock. Unlike heavy instruments or hand held data collectors we provide with a simple PVC card for data collection which is handy in use, cheaper and convenient for hotel staff.

Absolutely! Tuchware offers the opportunity to individuals and business
entities to sell TUCHWARE product as Solution Expert. You are welcome to
apply and ultimately be Tuchware Solution Expert.

Solution Expert simply provide services like marketing support, product demo,
installation and troubleshooting for Tuchware to their customers. The
opportunity allows you to earn predetermined commission and service
charges, set your own schedule, and create opportunities to sell TUCHWARE
products. For additional information, please visit Agreement complete with
Terms and Conditions.

At this time there is not a monthly minimum or yearly quota to keep your
account active. Please remember that you do not have to stock our products in
bulk and therefore does not invest in idle stocks. The moment you convert a lead you purchase material from distributor/ company against confirmed
order. Risk averted!

You are invited to fill out the required application, and upon acceptance of the
Agreement with Terms and Conditions your application will be reviewed. You
should expect an account approval email that will include details and
instructions on the next steps. **The application process can take up to 2
business days. Applicants will be notified by a personalized email from
Tuchware Customer Service when their account is active. Please contact
Customer Service at if you do not receive your
Welcome email in two business days.

Yes! This opportunity is currently available for all (both individuals and
business entities) to participate. However, an experience or interest in the field
of Electronics, Security Equipments like CCTV, building solutions will help in generating business and achieving targets. The opportunity is being offered
within India and in select international markets. 

No! However you might find it practical to invest in product samples to
demonstrate the product to the end user and convert leads.

With our current “Solution Expert” program you are solely responsible
for creating a personal website to sell the product. As a “Solution Expert” you
are responsible for creating, maintaining, and any fees associated with a
personal website, and ensuring that it fully complies with the Tuchware
Solution Expert Policy.

Yes! the products will be offered to you at Distributor Price. A sales
commission will separately be paid on each product according to a
predetermined commission structure.

Tuchware will pay a fixed commission to the Solution Experts on achievement
of minimum targets. The commission ranges from Rs.500.00 to Rs.1000.00 per
unit product and will be paid quarterly against performance. Incentives on
achievements will be paid separately to the Solution Experts.
Please note that the products to the Solution Experts are provided on a bulk
discount rate and the gap between MRP and Bulk Discount will be earned extra
by the Solution Expert.

Yes. Tuchware will host sales, promotions and specials on its official website as
it deems necessary. At which time, Solution Experts are welcome to purchase
items at their discount, through their Distributor account, or purchase directly
from the official site of TUCHWARE at the advertised discount, under a
customer account.

Yes; when a customer reaches out to Customer Service regarding opportunities
for Solution Experts Tuchware will refer them to local distributor(s) at its

This will vary. We are always looking for new and creative ways to find
solution for our clients. That’s where you can help us! Often product ideas come from our friends, family and loyal customers (you) and we recommend
sharing any ideas

Sales Tax or GST will be collected from the Solution Expert as per the invoice.
Shipping will be paid by the Solution Expert upfront. You will be responsible
for remittance of all applicable sales tax according to your state requirements
for any product that is resold.

Solution Expert for Tuchware will have access to the Visual Library, filled with
professional images of the product and ideas. There will also be Tuchware
business supplies available through VistaPrint.

The control is in your hands and the possibilities are endless! Here are some
approved ideas of location TUCHWARE products are currently being sold.
 Direct Sales*
 E Commerce Websites*
 Social Media Platforms*
 Personal Unique Business Websites* (must sell other products, not
just TUCHWARE products.)
 Public Events*
 Trade Fairs*
 Brick & Mortar Stores*
*Please review all details regarding opportunities as well as restrictions in
the Agreement complete with Terms and Conditions.

No. It is for the benefit of Solution Experts only since in Hotel Business, owner
of the property might belong to another territory where the property is
situated and it may raise a conflict of interest among our Solution Experts.

No! Only Distributors need to furnish Bank Guarantees to Tuchware not the
Solution Expert.

What is the likely payback period of capital for a unit franchise?

No! However we can offer EMI purchases to your customers through credit
cards by which you will get immediate funding for the stocks.

Floor Area Requirements: 500 – 2000 Sq. Ft.
Preferred location: Commercial

Solution Expert. However we will provide necessary inshoppe and marketing
material to the Solution Expert.

Yes. Marketing and sales staff will be positioned at the Distributor Centre who
will assist all the Solution Experts in the Area.

WE WANT TO HEAR FROM YOU! We invite you to reach out to our Customer
Service department for questions and assistance in your business. Please direct
all questions to